● Secure returns
Step 1 of 4

Enter your PIN

Enter the 6-character PIN from your return link email to continue.

Step 2 of 4

What are you returning?

Select items and quantities for return.

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This helps the retailer identify the incorrect item.
This helps the retailer process the return correctly.
Upload a PNG or JPG/JPEG image showing the damage or fault (max 2MB).
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Step 3 of 4

Measure your packed parcel

Measure after packing. We’ll only show services that fit.

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Choose a return service

How will you hand it over?

Dates are requests until confirmed by the carrier.

Your label

Step 4 of 4

Review your return

Please verify everything below is accurate

Hazardous & Prohibited

Hazardous materials, bladed items, loose lithium batteries, flammable liquids and illegal items are strictly banned from the Evri Network. Show the full list

  • Aerosols (all purposes)Eg deodorants, hairsprays, shaving products for medicinal purposes, air fresheners and spray paints
  • AmmunitionExcluding lead pellets and other airgun/airsoft projectiles
  • Dangerous-goods batteries and certain used batteriesIncluding car batteries, used NiMH/NiCd/zinc-air, solo lithium batteries, power banks, damaged batteries
  • New alkaline/NiMH/NiCd/zinc-air/zinc chloride batteries
  • Lithium batteries not sent with/connected to a deviceIncluding power banks
  • New wet, non-spillable batteriesEg sealed lead acid, absorbed glass mat and gel cell batteries
  • Biological substances (Category B) and patient specimensDiagnostic specimens including urine, blood, faeces and animal remains
  • Clinical and medical wasteEg contaminated bandages, dressings and needles
  • Controlled drugs and narcoticsSuch as cannabis, cocaine, heroin, LSD, opium and amyl nitrate
  • CorrosivesIncluding dyes, acids, corrosive paint and rust removers, caustic soda, mercury and gallium metal
  • Environmentally hazardous substances and wasteIncluding used batteries and used engine oil
  • ExplosivesIncluding blasting caps, flares, fireworks, party poppers
  • Flammable liquidsIncluding nail varnish remover, petroleum, lighter fluid, certain adhesives, solvent-based paints, wood varnish, enamels, acetone
  • Flammable solidsIncluding firelighters, magnesium, phosphorous, potassium, sodium and zinc powder
  • Gases (flammable, non-flammable, toxic, compressed)Including gas cylinders, fire extinguishers, scuba tanks, life jackets, soda stream, lighter refills, CO₂ canisters
  • Guns for sporting useSection 1 and 2 firearms, low-powered air weapons and component parts
  • HoverboardsAny rechargeable, battery-powered self-balancing scooter, mono-wheel, unicycle or electric skateboard
  • Human or animal ashes
  • Infectious substances and pathogensUN2814/UN2900 classified dangerous goods
  • Lighters and refills with flammable liquid or gas
  • Liquids over 1 litre
  • Live creatures, insects, invertebrates and eggsFish/fish fry not accepted; dead insects sent as collectables are permitted
  • Magnetised materialField strength ≥0.159A/m at 2.1m from the package
  • MatchesIncluding safety matches
  • Oxidising materials or organic peroxidesIncluding disinfectants, nitrates, hair dyes/colourants containing peroxide
  • Prohibited liquidsPaints, oils, perfumes, aftershaves, inks, enamels, varnishes and other flammable liquids
  • PesticidesEg weedkiller, fly sprays and other pest-control chemicals
  • Poisons, toxic liquids, solids and gasesIncluding arsenic, cyanide, fluorine and rat poison
  • Prescription medicines and drugsTablets, capsules, sprays, liquids including inhalers, serums and vaccines
  • Radioactive materials and samplesEg luminous dials from aircraft
  • Sharp instruments / tools with bladesIncluding knives, scissors, shears, saws and axes
  • Solvent-based paints, wood varnishes and enamels
  • Waste, dirt, filth or refuseSoil samples for analysis are permitted if packaged securely
  • Weapons / replica weaponsIncluding Section 5 firearms, CS gas, pepper spray, banned knives, tasers, stun guns, deactivated/air-powered weapons

Source: Post Office — Evri Prohibited Items ↗

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Keep your proof of posting until your refund is complete.